Last winter I had a heater motor and resistor replaced on my 2000 Ford Explorer and the guys at Car Care Clinic did a fine job. The vehicle sat for a few months as I was using it as a backup. When I decided to start it and dry it out inside, to prevent mildew, I found that the heater motor would not function. I called Car Care Clinic and they found it was under warranty. I took it to their store, and it was repaired at not cost. I owned a foreign car repair facility in Lynnwood for over thirty six years, and it was very difficult to find a facility that ran their business as I did. I ,for sure, have found one that finds customer service is a primary function of a small business. Thanks guys!